If your order status is showing as ’Unfulfilled’, it means that we are getting your order ready to be sent out.

This status may show on your order longer during busy times.

You will receive an email when we have dispatched your order.

If your order has not arrived within the shipping timescales stated in your confirmation email, please Contact Us so we can help you further.

For your security we are not able to change the address your order is being sent to.

If your order is ‘Unfulfilled’ please Contact Us and we may be able to cancel this order before dispatch.

If you are not in when a delivery is attempted, our carrier will leave a card advising how to arrange a redelivery or where you can pick up your parcel.

Please ensure that someone is at home when your parcel is due to be delivered as we may need a signature. If this is not possible, our delivery partner will usually try to deliver more than once. Alternatively, they will leave a calling card confirming that they have either:

• Left your parcel with a neighbour
• Left your parcel in a safe place
• Provided a re-delivery date
• Provided collection details for a pickup store.
• Send all information (First Name, Second Name, E-mail, Phone Number, Adress Of Shipping, Payment receipt) to help@rosalinda.co.uk

If your parcel has been returned to us after failed delivery, a refund will be processed for your items within 20 working days by our returns team.

Check Your Delivery Date
You'll find your shipping timescales in your ‘Order Confirmation email – please allow until this date for your order to reach you.

Contact Us
If you haven’t received your order within 48h of the expected delivery date, please check your shipping and dispatch details. Don’t hesitate to Contact Us  . Our team who will be able to help you further.

In very rare instances, your tracking number may show that your order has been ‘delivered’ when it is still ‘in transit’ or has been delivered to an alternate location. In this case, please look out for a card left by your courier or an ‘attempted delivery’ notification.

Before messaging our customer service team, please check that:

Your parcel hasn’t been left in a secure location near your delivery address.

Your parcel hasn’t been left with a neighbour.

Your parcel isn’t at your local post office.

If you are still unable to locate your parcel, please Contact our Customer Service here: Contact Us ,so that we can find a solution.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

Yes, If you ever need any assistance or have any questions, our Customer Service team is always here to help. You can reach us by Contacting Us Here :Contact Us or you can ask us on the live chat is available to you 24/7 and we'll do our best to address your needs promptly.

Thank you for choosing Rosalinda and we look forward to assisting you."

If your order is "Unfulfilled" Please make sure to Contact Us As Soon As Possible and we may be able to cancel this order before dispatch.

If your order is "fulfilled" our team will be unable to cancel this for you.

For your security we are not able to change the address yout order is being sent to.

If your order is "Unfulfilled" Please Contact Us and we may be able to cancel this order before dispatch so that you can reorder.

If your order is "fulfilled", Our Team will be able to amend this for you, If you wish, you can return any items in your order as per our Refund Policy.

We recommend placing another order for any additional items.

We are sorry to hear this, If your estimated delivery date has passed and you have not received your order, Please Contact Us and our team will be able to help you further.

Unfortunately, our team is unable to stop parcels from being returned by the couriers. Parcels can be returned due to address issues or several failed delivery attempts.

Once the parcel is delivered back to us, a refund will be processed for your items within 20 Business Days minus the shipping, return processing charges and duties or taxes for international orders if applicable. If you would still like to purchase the items in the order, please repurchase via the website.

If you purchased Order Protection, then your order is covered for this case. You can request a refund or a reshipment Here: Refund Policy.

Unfortunately, No Changes can be made to your order once it has been placed..

Unfortunately, No chages can be made to your order once it has been placed. we recommended placing another order for any additional Items.

We are sorry to hear this. Please Contact Us with your order details within 24 hours of delivery so that we can investigate this further for you.

Please note, if your item has become faulty outside of 30 days, you will not be able to create a return. If you purchased Order Protection, then your order is covered in this case. You can request a refund or a reshipment Here.

We are sorry to hear this. Please Contact Us with your order details within As Soon As Possible so we can look into this further for you.

If you purchased Order Protection, then your order is covered in this case. You can request a refund or a reshipment Here.

You Will Be Asked To Ship Back The Incorrect Item.

The item you ordered may have been out of stock in which case, we will notify you. Please check your emails, including junk and spam folders. You will be refunded in full for the out-of-stock item.

If you haven’t received an email, please Contact Us with your order details within 24 hours of delivery so we can investigate this further for you.

If you purchased Order Protection, then your order is covered in this case. You can request a refund or a reshipment Here.

We currently offer convenient returns. For further information and to print a returns label, please Email us Here.

Please note, Rosalinda is no longer offering exchanges to customers. All items will be refunded once they’ve returned to our warehouse in the same condition in which they were sold. Please check our returns criteria in our   Refund Policy  .

You will receive a notification once your return has been processed. If you are returning an order from the UK and you have used our returns label you can track your return on the Return Policy If you are returning your order from outside the UK, or you have not used our label, please contact the courier you used for tracking updates. Please be sure to retain your returns postage receipt.

Once your order has been delivered to our warehouse, please allow 10 working days for our returns team to issue a refund. If you have not received a refund after this time, please Contact Our Team and provide an image of your return’s postage receipt.

If you have an outstanding Klarna or Afterpay payment you can contact them with your proof of return to pause the payment.

If you have paid via Afterpay or Klarna, this can take up to 24 hours to reflect on your statement.

If you have paid via PayPal balance, this can take 24-48 hours to show on your PayPal transactions.

If you have paid via a Credit/Debit, this can take up to 7-10 working days for your card provider to process.

If you have returned items from an order paid for with Klarna or Afterpay and you're near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges.

If you have not paid your invoice, you'll receive an updated version from your payment provider within 24 hours of your returns being processed.

If you have already paid for your order in full, you will receive a refund from your payment provider for the items you returned minus the shipping and returns fee.

We are sorry if we have made a mistake with your refund.

Before you contact us, there are a couple of things that may affect the amount you have been refunded.

• The delivery charge, which is non-refundable

• Any discounts that were applied to the order

If your refund is still incorrect, please Contact Our Team and we will try to resolve this for you as soon as possible.

Items from multiple orders will need to be returned in separate parcels and you will need to create a returns label for each.

Shipping charges are non-refundable unless your item in faulty or has been shipped incorrectly.

Unfortunately, we are unable to accept returns outside of the return’s timescales. If there is a delay or an issue with you returning your order, please Contact Our Team.

You do not have to use your original packaging. However, we ask that you please ensure that the items are packed securely and that the correct label is attached.

All items are inspected upon return. To receive a full refund, all items must be returned to us unworn, unused and in the same condition they were received, with their original packaging and all tags and labels attached.

Please note we do not accept returns where items have damage caused by snags or tears, make-up or tan, fragrances, deodorant, washing substances or with tags/ safety tape removed.

Items that do not meet our returns criteria will not be refunded. These can be sent back to you at the cost of our standard shipping rate or disposed of. Our customer service team will reach out to you if your refund did not meet our criteria.

For More information make sure you read Our Refund Policy. Clearly

To find your perfect fit please use our Size Guide and the information given on the product page of the item which gives important information regarding fabric and stretch.

Many of our styles are limited edition which means never carry surplus stock. Due to high demand on many of our styles we advise that you checkout quickly to avoid disappointment.

We do restock some of core styles. To find out first when the style you love is back in stock, visit the product page, select your size and sign up for back in stock notifications. We’ll let you know first as soon as it arrives back in our warehouse.

Stay up to date by signing up to our newsletters, download our app and turn on notifications or follow us on social @rosa_lindaOfficial. for more

When you get to checkout, simply select Klarna as your Payment Method. To find out more information about Klarna, please click Here

Afterpay lets you spread the cost of your order over interest- free installments. Simply click ‘Afterpay’ as your payment method.
To find out more information about Clearpay, please click Here

We accept Apple Pay as a payment method for selected countries. If Apple Pay is available for your country, you will see this payment option at checkout. You can pay with Apple Pay using a Visa, MasterCard, or American Express card.
To find out more information about Apple Pay, please click Here.

You will need to set up a PayPal account on the PayPal website, it only takes minutes to open a PayPal account and it is completely free.
As soon as your PayPal account is set up, click ‘PayPal’ under the Payment Methods section and log into your account.
To find out more information about PayPal, please click Here.

You can pay in most currencies by changing the location preference on our website. You can change your currency using the currency switcher in the Header and footer.